SkyGuardian® Global Support Solutions (SGSS), a sustainment program introduced by General Atomics Aeronautical Systems, Inc. (GA-ASI) in 2021, announces a new partnership with Ramco Systems. As part of the partnership, Ramco will provide its Enterprise Resource Planning (ERP) software platform for Maintenance Repair & Overhaul (MRO) services to support MQ-9B SkyGuardian and SeaGuardian® Remotely Piloted Aircraft (RPA) systems. Ramco Aviation MRO Suite delivers end-to-end support of MRO requirements for MQ-9B systems, which includes line, component, engine, hangar, and OEM aftermarket services.

“Ramco’s technology leads the industry by providing a turnkey solution for digitizing MRO operations, enhancing turnaround times (TAT), improving customer satisfaction, service level compliance, on-time delivery, and management of other complex business processes,” said GA-ASI Vice President of Sustainment Sam Richardson.

Ramco’s 25 years of aviation expertise brings the best industry MRO digital management practices to SkyGuardian and SeaGuardian users.

“Securing the trust of a world leader in unmanned aerial systems is a landmark achievement for Ramco. Ramco’s deep aviation functionality built over the last 25 years, and complemented by next-gen, innovative features, will optimize the operational efficiency of the SkyGuardian program. We are elated to be a part of this paramount MQ-9B program,” said President Ramco Systems Corporation, USA & Chief Customer Officer – Aviation, Aerospace & Defense, Ramco Systems, Manoj Kumar Singh.

The SGSS program supports GA-ASI customers operating the MQ-9B. The program provides operators with full-sustainment solutions allowing maximum system availability, commonality, and complete training services. The SGSS lowers lifecycle costs for customers by leveraging the cost of sustainment across all MQ-9B customers. The plan merges resources, especially for regional operators, to create synergies in procurement, management, and depot repairs. This “Consolidated Fleet” approach for SkyGuardian operators provides collective buying power that incentivizes suppliers and subcontractors to create long-term contractual arrangements and innovative solutions to increase customer support and cost savings that are passed down to the customer. MQ-9B customers, operating large or small fleets, collectively realize significant life-cycle cost savings.